Terms of Service
Last Updated: October 5, 2025
Welcome to UserBoost! By using our service, you agree to these Terms. If you don't agree, please don't use the service.
1The Service
UserBoost provides onboarding analytics and automated nudges for your app's users. We host and process event data on your behalf so you can guide new users to their "aha" moment.
2Eligibility
- • You must be at least 18 years old.
- • You must have the authority to bind your organization to these Terms if using on behalf of a company.
3Your Responsibilities
- • You are responsible for how you use the service and for any data you send us.
- • Do not send sensitive personal data (e.g., passwords, credit cards, health records).
- • You agree not to misuse the service (e.g., no spam, malware, scraping, or breaking the law).
4Our Responsibilities
- • We will use commercially reasonable efforts to keep the service running and secure.
- • We may update or improve the service at any time.
- • We provide the service "as is" without warranties, but we'll do our best to support you.
5Accounts & Billing
- • Free trials are offered as described on our site.
- • Paid plans are billed monthly or annually via our payment processor.
- • Subscriptions automatically renew unless cancelled.
- • You are responsible for providing accurate billing information.
6Refund Policy
If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction.
To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.
To cancel your order, you must inform us of your decision. To ensure immediate processing, please contact us at support@userboo.st. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.
7Data
- • You own your data.
- • We act as a Data Processor on behalf of you, the Data Controller.
- • We may use aggregated and anonymized data to improve the service.
- • Please see our Privacy Policy for more details.
8Termination
- • You may cancel anytime in your dashboard.
- • We may suspend or terminate your account if you violate these Terms or abuse the service.
- • Upon termination, we will delete your data within 30 days, except where legally required to retain it.
9Limitation of Liability
To the maximum extent permitted by law:
- • We are not liable for indirect or incidental damages (loss of revenue, data, profits).
- • Our total liability under these Terms will not exceed the fees you paid us in the past 3 months.
10Changes
We may update these Terms from time to time. If changes are significant, we'll notify you by email or in-app before they take effect.
11Contact
Questions? Email us at: